Unused purchases
A fully unused package may be eligible for refund after Melyro confirms the payment, available credit balance, and absence of any reservation, generation, consumption, expiry, or previous refund activity linked to the purchase.
Used or uncertain purchases
If any purchased credit has been reserved or used, or the transaction state is incomplete or disputed, the request requires manual review. Melyro will not automatically remove credits or repeat a provider refund when the result is uncertain.
How to request a review
- Contact @melyro_support.
- Provide the Telegram account used at checkout and the approximate payment date and amount.
- Do not send card numbers, CVV codes, passwords, or OTP codes.
Timing and method
Approved refunds are submitted through the original payment provider. Bank processing times vary. Melyro records the provider refund identifier and removes the corresponding unused entitlement only after the refund reaches a confirmed state.