Digital delivery and general rule
Melyro provides personalized digital services. A song-credit package is delivered when the purchased credits become available in the user’s Melyro balance. Performance of a song-generation service begins immediately when the user chooses to spend a credit and starts generation.
After digital access has been delivered, payments are not refundable merely because the credits remain unused, the user changed their mind, or a generated result did not match a subjective artistic preference. This rule does not limit remedies that cannot be excluded under applicable law.
When a refund can be reviewed
A refund request is eligible for individual review only when:
- Melyro’s confirmed technical fault prevented the purchased credits from being delivered.
- A paid generation could not be delivered because of Melyro’s confirmed technical fault and the spent or reserved credit was not restored.
- The same purchase was charged more than once, an incorrect amount was charged, or the payment was unauthorized, subject to provider verification.
- A refund or other remedy is required by applicable law.
If a failed generation automatically restores the credit, the paid entitlement remains available and a monetary refund is not normally due. An incomplete or uncertain provider state is investigated before any refund or second charge is attempted.
How to request a review
- Contact @melyro_support or mavlik.exe@gmail.com, preferably within 24 hours after payment or discovery of the issue. A mandatory legal claim is not rejected solely because this preferred period passed.
- Provide the Telegram account used at checkout, approximate payment date, amount, method, and a short reason.
- Do not send card numbers, CVV codes, passwords, or OTP codes.
Timing and method
We acknowledge a request as soon as reasonably possible and may request information needed to verify it. Approved refunds are submitted through the original payment provider unless applicable law requires another method. Bank processing times vary. The corresponding unused entitlement is removed only after the refund reaches a reliable state.
Chargebacks
Please contact support before opening a bank or payment-provider dispute so we can investigate and try to resolve the issue. This does not restrict any mandatory right to contact a bank, payment provider, regulator, or court. Fraudulent or duplicate recovery attempts may result in account restrictions.